Ord​ering your cake 

•  I ask for at least 2 week's notice for celebration/birthday cakes and at least 3 month's notice for wedding cakes.
• Order books fill up fast  so I do advise to book in as early as possible, at least 3 months in advance but not always necessary, sometimes I have space for short notice orders 
• To secure the date a small deposit of £20 would be due, this amount will be deducted from the total of the order.

Deposits

• For celebration/birthday cakes a £20 deposit is due at the time of booking to secure your date.
•  Please note that this deposit is non-refundable. The remaining balance is to be paid upon collection in cash or transfer/PayPal can be payed the day before.
•  For wedding cakes, a deposit of £60 is due at the time of booking to secure your date. Please note that this deposit is non-refundable. The remaining balance is to be paid at least 4 weeks before the wedding date.
•  All deposits can be paid via cash, PayPal or Bank transfer.
• Please note that your booking is not confirmed until the deposit has been paid.
• All deposits are non refundable as they are used to purchase the basic ingredients for the cake.

Changes to your order or design:

Celebration/birthday cakes

• If you would like to make any changes made to your design then this must be agreed at least 2 weeks  before the order is due. If you would like to add any extras to your order then there maybe a price change for any extra work or supplies required.

Wedding cakes

Any photographs that have been sent to me are used as inspiration only and do not guarantee the exact same of any cake, anyone else's past cake or one I have done before. 

Also, I do not guarantee on colour matching but I will endeavour to do my best to match your colour scheme.

Cakes that are decorated with non-edible materials:

There have been lots of requests for use of items such as brooches, feathers and toys to decorate your cake(s). These are not edible unless stated otherwise and must be removed from your cake(s) before serving. These items can be used at the customer’s request but Sophias cakes  accepts no responsibility for any physical harm that may arise from the use of these.

Cancelling your order / Right of Withdrawal

celebration/birthday cakes

Wedding cakes

If you wish to cancel your wedding cake order then please note that deposits will be non-refundable.

If the wedding cake is cancelled with more than 2 months to go then a refund can be issued for up to 50% (if payment has been made towards the remaining balance or if the balance has been paid for in full).

I have a right to withdraw any orders placed due to contributing factors for example, non-payment, non-cooperation, changes to order etc.

Cancellation by me for a reason beyond my control and not in reference to the customer will result in the customer’s choice of the order being transferred to an alternative day or full refund.

Illness

• unfortunately if an illness occurs such as vomiting, your order will be cancelled. I cannot work for 48hours after.
• A full refund will be issued and recommendations of lots of other cake makers in the area.

Delivery and Collection:

• Unfortunately, I do not offer free delivery for celebration/birthday cakes if you would like your cake to be delivered then please contact me for a quote (price depending on location).
• Delivery and set up is included for all wedding cake orders (location depending).
• Collection for any orders can be arranged when placing your order, Saturday collections are between 9am and 12pm,sundays and banks holidays I am closed
• collection is 7 howard vyse road sp4 8pd larkhill.
• If for any reason that an order is not collected at the arranged collection time and I am unable to contact the customer within 24 hours then the full payment (if made) will be retained and the order will be discarded.

Storage:

Sponge cakes will have a 4-day shelf life from the date of your collection, cupcakes have a shelf life of up to a max of 3 days,cookies 3 days and cake pops 4 days

Cakes should be left in the box provided at room temperature, on a flat surface in a cool room.

PLEASE NOTE - Do not refrigerate the cake as the sugarpaste (icing, fondant) will sweat. 

Photographs:

I reserve the right to photograph your order before collection / delivery for my own reference, advertising, website and internet promotion etc.

Transporting your cake:

• When collecting your order please ensure that you transport cake in either the passengers foot well or boot space in a car/taxi.
• Please be aware that placing your cake on a seat, lap or an uneven surface even for a small journey may affect the stability and internal structure, which could result in irreparable damage.
• I advice you have a passenger when collecting cupcake bouquets to hold due to them being top-heavy, I can provide a box to place the bouquet in to give it stability . 
• On hot days, it is recommended to travel with the air conditioning on or keeping the windows open to keep the environment relatively cool so the cake does not get too warm.
• It is recommended that the cake is taken directly to the venue from when you collect it as any lengthy time in a vehicle may cause damage to the cake.
• If you take it home before taking it the venue then please ensure it is kept in a cool dark place (but not the fridge) away from direct sunlight.
• When setting up your cake at the venue please make sure it is not placed in direct sunlight,next to a radiator that is on and is consumed within the time suggest (below).
• Once the cake has left my premises, I am no longer liable for any damage that may be incurred by the customer. If any repairs are required at any point after the cake has left the premises (only if a repair is possible and there is availability for me to fix it) it will be at the cost suggested by myself. This will need to be paid before any repairs can commence. I cannot promise to fix any damage to the cake but I will try my best to help you, should any accidents happen.

If you follow these guidelines above the you should have no problems delivering your cake in perfect condition to your venue.

Complaints:

Complaints are very rare so when they do occur I take them very seriously . Corrections to inscriptions and minor changes when things are wrong can usually be carried out on the same day. You must notify me of the problem within 1 hour of collecting your cake / delivery to your venue (24 hours for wedding orders). Some complaints may need further investigation and an immediate refund may not always be possible, so your patience is appreciated. If the complaint is about the sponge cake or part of cakes, must be returned to me within 24 hours so that I can check and confirm the complaint. Photographs of cake(s) will not be accepted. If the cake has been eaten then I will not be able to confirm your complaint, so please contact me as soon as possible.